Refund policy

 

Refunds/Exchanges

We have a 14-day return/ exchange policy, which means you have 14 days after receiving your order to request a return/exchange. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need visit the nearest store to return/exchange the item.

You can always contact us for any return questions at info@sheffieldeg.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.